policies

Return Policy for Services and Packages

It is the policy of Urban Skin Solutions that there are no refunds regarding services, including packages purchased. In the case of an adverse reaction to a service performed a refund for the remaining treatments in a package purchased maybe refunded at the discretion of management. However, if the adverse reaction occurs due to the client not following the guidelines recommended by the staff for proper results of the service then a refund will not be issued. If a visible adverse reaction to a service occurs, the client
must contact Urban Skin Solutions within 24 hours for proper documentation. This is mandatory in the process of requesting a refund. In the event that a service package is purchased and the client is unhappy with the treatment results, an exchange for the value of the remaining package can be applied to other services.

All un-opened products >>> Full refund with receipt present for any un-opened products returned within 30 days of purchase.

All opened products >>> Full credit with receipt present towards any other product or service at Urban Skin Solutions. Must be returned within 14 days of purchase.

Product Returns Due to Allergic Reaction >>> Client must show Urban skin Solutions visible skin reaction due to product usage. Client will receive full refund with return of product and receipt within 14 days of purchase.

Cancellation Policy

To reschedule or cancel an appointment a 24 cancellation notice must be given.

Urban Skin Solutions does provide a courtesy reminder call the day before the scheduled appointment*. Therefore, we ask that you extend the same courtesy by providing 24 hours notice for a cancellation.  When a client does not show for their scheduled appointment, we do not have the opportunity to fill that time slot with another client, causing our business to lose money.

The fees are as follows:

1st offense: no charge
2nd offense:
15 min appointment: $20.00
30 min appointment: $30.00
45 min appointment: $40.00
60 min appointment: $50.00
3rd offense: cost of entire scheduled procedure

At the time of your first complimentary missed appointment we require that your credit card information is held on file in order to make any subsequent appointments.

Thank you for your understanding in this matter.

* If a client has changed their phone number, has a full mailbox, or does not receive our message we still require a 24 hour notification for an appointment cancellation.