Returns PolicyReturn Policy for Services & PackagesIt is the policy of Urban Skin Solutions that there are no refunds regarding services, including packages purchased. In the case of an adverse reaction to a service performed a refund for the remaining treatments in a package purchased may be refunded at the discretion of management. However, if the adverse reaction occurs due to the client not following the guidelines recommended by the staff for proper results of the service then a refund will not be issued. If a visible adverse reaction to a service occurs, the client must contact Urban Skin Solutions within 48 hours for proper documentation. This is mandatory in the process of requesting a refund. In the event that a service package is purchased and the client is unhappy with the treatment results or wants a different service, an exchange for the value of the remaining package can be applied to other services. Return Policy for ProductsAll Un-opened Products: Full refund with receipt present for any un-opened products returned within 14 days of purchase. All Opened Products: There are no refunds or credits given towards any opened products. Custom Products: Certain products we offer are customized and compounded just for you. Once we open that product and activate or add certain ingredients to it we cannot resell it, therefore we can only accept it back and offer a credit towards a service. If it’s a custom product that was purchased online we can take it back for a 40% restocking fee. Product Returns Due to Allergic Reaction: Client must show Urban Skin Solutions visible skin reaction due to product usage. Client will receive full credit towards another service or product purchase with return of product and receipt within 14 days of purchase. |
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